For service business owners
Your calendar is full but the business still runs on your memory.
Clinics, studios, firms and practices all share the same gap: the service is excellent and the operations around it are manual. Vivacity installs the operating layer, from enquiry handling to follow-up to weekly numbers, with every client-facing action approval-gated.
Where the money leaks
The problems we hear from service businesses owners every week.
Enquiries outpace your ability to respond
Every unanswered enquiry is a client who books elsewhere. Response speed is the highest-leverage number in service acquisition and the hardest one to hold manually.
No-shows and lapsed clients drain revenue quietly
A missed appointment or a client who drifts away rarely triggers any follow-up. Recovering even a fraction of them is often the easiest revenue in the business.
You find out how the month went after it ends
Bookings, revenue and client retention live in different systems. By the time the numbers are assembled, the moment to act on them has passed.
Typical starting workflows
Where AI usually pays for itself first.
These are common first builds, not case studies. Your Fit Check identifies which one fits your business, and every customer-facing action is approval-gated.
Enquiry response and qualification
New enquiries answered quickly with the right next step, qualified against your criteria, and escalated to you when judgement is needed.
Booking reminders and no-show recovery
Reminder and rebooking sequences drafted for your approval, cutting no-shows and refilling gaps in the calendar.
Lapsed-client win-back
Clients who have drifted are surfaced with a suggested, personalised re-engagement message you approve before it sends.
Weekly operating briefing
Bookings, revenue, retention and pipeline in one plain-English weekly summary with the three things worth acting on.
The operating rhythm
1. See
Bookings, enquiries, revenue and retention in one connected view.
2. Understand
A weekly briefing that says what changed and what it is costing or earning you.
3. Act
Follow-up and client communication run for you, with nothing sent unapproved.
Common questions
Straight answers for service businesses businesses.
Give your service business an operations layer.
Start with the free AI Fit Check and find the one workflow worth building first.