VIVACITY.AI

    Solutions

    Better systems for the work your business depends on.

    Start with the problem. We then choose the right mix of AI, automation, data, integrations or a purpose-built application.

    Built for Australian small and mid-sized businesses: owner-led teams, trades, services, clinics, agencies and online stores, using the tools you already pay for.

    Where Vivacity helps

    Where does work get stuck?

    01 · Customer operations

    Customers shouldn't disappear between systems.

    • Enquiry handling
    • Lead response
    • Onboarding
    • Quotes
    • Follow-up
    • Customer service
    • Customer portals
    • AI assistance
    • Automation
    • Integrations
    • Applications
    1. 01Enquiry arrives by form or email
    2. 02Context gathered
    3. 03Reply drafted
    4. 04Human review
    5. 05Follow-up tracked

    02 · Internal operations

    Your team shouldn't be the integration layer.

    • Document handling
    • Approvals
    • Knowledge
    • Administration
    • Task routing
    • Internal requests
    • Handoffs
    • Automation
    • Integrations
    • AI assistance

    Inbox

    Updated

    Job system

    Updated

    Accounts

    Updated

    Shared drive

    Updated

    One update, carried to every place it belongs. No re-typing.

    03 · Reporting and decisions

    Having the data isn't the same as knowing what needs attention.

    • Management reporting
    • Performance monitoring
    • Alerts
    • Forecasting
    • Executive briefings
    • Operational visibility
    • Data
    • Reporting
    • AI assistance
    SalesJobsAccountsSupport

    Needs attention

    2 overdue accounts, 1 job at risk

    Owner: you. Suggested next step ready to review.

    Different problems require different tools.

    We choose the approach around the work, not the other way around.

    • AI

      Drafting, summarising, finding answers

    • Automation

      Repeatable steps done reliably

    • Data

      Clean, trusted numbers

    • Integrations

      Tools that talk to each other

    • Applications

      Purpose-built where nothing fits

    What we build

    Not another AI demo.Something your business can actually use.

    Example 01

    Customer enquiry workflow

    1. New enquiry
    2. Context gathered
    3. Response prepared
    4. Human review
    5. Follow-up tracked

    Example 02

    Management briefing

    Tuesday morning

    Revenue
    6.2%
    Outstanding accounts
    3 require attention
    Capacity
    Possible constraint next week
    Customer requests
    2 awaiting decision

    3 things need your attention today

    Example 03

    Document workflow

    1. Document received
    2. Information extracted
    3. Required fields checked
    4. Routed correctly
    5. Exception flagged

    Example 04

    Internal knowledge assistant

    “What is our process for handling a warranty claim?”

    Check purchase date, photos and serial number, then route to service.

    Sources: Warranty policy v3, Service SOP

    Missing: policy for items over 2 years

    Next: draft reply for review

    Example 05

    Reporting system

    1. Multiple sources
    2. Cleaned information
    3. Business view
    4. Alert when something changes

    Example 06

    Purpose-built application

    Job approvals4 open
    Kitchen refit, BondiReady
    Office fit-out, ParramattaNeeds quote
    Bathroom, NewtownReady

    Illustrative examples of systems Vivacity can design and build. Final solutions depend on the business and agreed scope.

    How proof is measured

    No numbers are promised in advance. We compare against your own baseline.

    1. 01Problem

      One workflow, described in plain terms.

    2. 02Starting baseline

      How it runs today, recorded before we change anything.

    3. 03Success measure

      What better means, agreed with you upfront.

    4. 04Reviewer and exceptions

      A named person, and what goes to them.

    5. 05Compare evidence

      Before and after, using the same measure.

    6. 06Proceed, refine or stop

      Your decision. Nothing continues automatically.

    Example measure

    For a document-review workflow, we might agree to track the time your team spends on manual review, and the share of drafts accepted without changes versus sent back as exceptions. We record it before the proof starts and again at the end, using the same method, so the comparison is fair.

    Start here

    What's getting in the way?

    Tell us about the process that takes too long, the information your team can't find or the work that keeps falling between people.

    Tell us about your workflow

    No generic AI pitch. We start with the problem.