Example 01
Customer enquiry workflow
- New enquiry
- Context gathered
- Response prepared
- Human review
- Follow-up tracked
Work
Vivacity is new, so we don't invent case studies. Below is the founder's experience from employed roles, then example systems we can build.

Founder-led
Vivacity is led by Bryson Walter, with experience spanning banking operations, digital ventures, enterprise data products and AI platform engineering.
Enterprise data
Enterprise AI
Operational intelligence
Selected experience from the founder's employed roles, not Vivacity client engagements.
What we build
Example 01
Example 02
Tuesday morning
3 things need your attention today
Example 03
Example 04
“What is our process for handling a warranty claim?”
Check purchase date, photos and serial number, then route to service.
Sources: Warranty policy v3, Service SOP
Missing: policy for items over 2 years
Next: draft reply for review
Example 05
Example 06
Illustrative examples of systems Vivacity can design and build. Final solutions depend on the business and agreed scope.
Start here
Tell us about the process that takes too long, the information your team can't find or the work that keeps falling between people.
No generic AI pitch. We start with the problem.