AI, automation and data for Australian businesses
Less manual work.A better‑running business.
We build and manage systems that respond to enquiries, qualify leads, arrange bookings and follow up, by text, email and AI voice, within the scope you agree.
Bring the problem. You don't need a technical brief.
From enquiry to booking
1 · Enquiry
"Hi, can someone service two split systems at our office in Parramatta, next week?"
Web form · fictional
2 · Qualify
- Job
- 2 x split system
- Area
- In service area
- Timing
- Next week
3 · Book
Site visit, 9:00 am
Held in the agreed calendar4 · Follow up
Confirmation now, reminder the day before.
By text, email or AI voice, as agreed
Human handoff: out of area, unclear, sensitive or out of scope goes straight to your team.
Illustrative example. Step 4 of 4: Follow-up set
The work between the tools
Your team is still connecting the dots.
Email, documents, customer records and finance each hold part of the job. Someone still chases the next step.
Before, scattered
Email thread
"Who owns this?"
Quote v3 final
"Which version?"
Customer record
"What happens next?"
Invoice
"Paid or not?"
After, one owned next step
- 01Information gathered from all four
- 02Checked against agreed rules
- 03Next step prepared
Owner Operations lead
Review boundaryUse what works. Connect what's missing. Build only what's needed.
What we build
Practical systems for the work that matters.
Answer, qualify, book, follow up.
The flagship: enquiries get a timely response, the useful details are captured and routine bookings and follow-ups run within the rules you agree. Anything unusual goes to your team.
Booking held · fictional enquiry
Site visit, Thursday 9:00 am
Two split systems, office service. In service area.
Channels available
One agreed channel per step, not all at once.
Text confirmation
You're booked for Thursday at 9:00 am. We'll send a reminder the day before.
Routine step · agreed rule
Follow-up setIf the customer replies with a complaint or a pricing question, it goes to your service lead.
Illustrative examples. Scope and suitability are agreed for each business.
Explore solutionsHow we start
Start with one problem. Prove the next step.
01
Understand
Map the work and agree what better looks like.
02
Build and test
Build a focused proof and test it with realistic cases.
03
Put it to work
Introduce it, support the team and review how it runs.
What you keep
- Problem
- Supplier documents are checked by hand and renewal dates are easy to miss.
- Proposed scope
- Take key terms from new agreements, flag missing details and route each one to a reviewer.
- Success measure to agree
- For example, time to review a new agreement and renewals caught before they lapse.
- Review owner
- Office manager
- Next decision
- Proceed, refine the approach or stop.
Sample layout with illustrative content. No measured results.
Two-week Proof of Value
- The two-week Proof of Value is free for the first five eligible founding businesses in exchange for an honest testimonial. We agree the format and any public attribution in writing.
- Preparation and setup come first. The fourteen days start once the working setup is accepted.
- A$500 one-time setup for non-founding customers. Waived for the founding group. Third-party costs are agreed upfront.
- Production deployment and paid continuation need a separate agreement.
Access, data use, approvals and human handovers are agreed before activation.
Founder-led delivery
Business understanding. Hands-on delivery.
Vivacity is led by Bryson Walter, whose experience spans banking operations, digital ventures, enterprise data products and AI platform engineering.
Enterprise data
Built data products used across a large banking business, working with more than 150 internal stakeholders on data about 87,000 business customers.
AI platform engineering
Helped run an internal AI platform with around 2,000 monthly users and more than 50 data scientists.
Operational visibility
Made AI usage, GPU capacity and spend visible so teams could see cost and attribute it properly.
Selected experience from the founder's employed roles, not Vivacity client engagements.
Start the conversation
What would you like to work better?
Bring us the process that takes too long, the information that is hard to find, or the work that keeps falling between people.
Prefer to write it down? Use the form.
hello@vivacityai.com.au